What we do
Define what “working” means. We pick the few user journeys that matter, such as signing up, paying, or loading the dashboard. Then we set service level objectives on them: how fast, how often successful, measured where the user feels it. These become the numbers your team argues with, instead of opinions.
Make alerts mean something. We cut alerts down to the ones that signal user impact or an error budget burning too fast. Everything else becomes a ticket or a dashboard. Fewer pages, and each one is worth getting up for.
Prepare for the bad day. We go through failure modes with your team: a zone outage, a full disk, a bad deploy, an expired certificate, a dependency that slows down instead of failing. Each gets a detection path, a runbook and, where possible, an automatic recovery. We test the risky ones on purpose.
Run incidents well, and learn from them. Clear roles during an incident, a status update rhythm, and a short blameless review afterwards that ends with owners and dates. Not a document nobody reads.
How it usually goes
Most engagements start with the two-week production readiness audit. We read your architecture, dashboards, alert history and the last few incident write-ups, and we spend time with the people on call. The audit ends with a fix list ordered by risk.
From there, some teams do the fixes themselves with a few hours of advice a month. Others ask us to do the first round with them, usually four to eight weeks, and hand over once the team is comfortable running it.
A good fit if
- You are about to launch, or about to sign a customer with an SLA.
- You just had an incident you don’t want to repeat.
- Your team gets paged so often that they’ve stopped reading the alerts.
- You have grown past the point where one person knows how everything works.